Privacy Policy

Effective date: 23 April 2026  ·  Bedlin Pty Ltd  ·  ABN: 24 001 975 047

1. Our commitment to your privacy

Bedlin Pty Ltd ("Bedlin", "we", "us") is committed to protecting the privacy of individuals we work with. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store, and disclose personal information across both our Technology & Business Transformation and Disability Care & Support services.

2. Information we collect

We may collect the following types of personal information:

• Name, email address, and phone number (via contact enquiries)
• Organisation name and role (for business transformation engagements)
• NDIS participant details, support needs, and relevant health information (for disability care and support services)
• General website usage data (anonymised, via standard server logs)

We only collect information that is reasonably necessary for the services we provide.

3. How we use your information

• To respond to enquiries and provide our services
• To coordinate and deliver disability support under NDIS plans
• To manage business transformation engagements
• To meet legal and regulatory obligations
• To improve our services

We will not use your personal information for direct marketing without your consent.

4. Sensitive information

In the course of providing disability care and support, we may handle sensitive information including health and disability-related data. We collect this information only with your consent, or where required or authorised by law, and treat it with the highest level of care and confidentiality.

5. Disclosure of information

We do not sell or trade personal information. We may disclose information to:

• NDIS-related bodies or support coordinators where relevant to your plan
• Third-party service providers who assist in delivering our services (subject to confidentiality obligations)
• Government agencies or regulators where required by law

6. Data security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. When information is no longer needed, we securely destroy or de-identify it.

7. Access and correction

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate. To make a request, contact us using the details below.

8. Contact us

For privacy-related enquiries, requests, or complaints:

• Email: contact@bedlin.com.au
• Bedlin Pty Ltd, Australia

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Updates to this policy

We may update this policy from time to time. The current version will always be available at bedlin.com.au/privacy.